Administrative Support Agent, Class I - Reception (Conted) (Replacement)

Job Title: Administrative Support Agent, Class I (Replacement)

Job category: Support

Department: Continuing Education 

Services: Language School and Community Services

Immediate Supervisor: Rowena Selby

Position status: Full-time, replacement 

Contract length: Until August 30, 2027 

Work location: Cégep Vanier

Work schedule: Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours per week)

External posting start date: October 1, 2026

External posting end date & time: October 7, 2026 at 17h00

Salary scale: $25.61 - $28.65

Expected start date: October 26, 2026

Job Description:

Reporting to the Coordinator of Language School and Community Services, the Administrative Support Agent, class I acts in the capacity of receptionist for the Continuing Education Department, responding to queries at the service counter, over the phone and by email. The Administrative Support Agent, class I also performs various administrative tasks in support of academic programs and non-credit activities in Continuing Education. 

More specifically, but not limited to, the Administrative Support Agent, class I: 

• Greets guests, students and teachers at the Continuing Education reception area; 
• Answers general and specific inquiries by phone, email, or in person with regards to classes and activities, and redirects inquiries as appropriate; 
• Responds to and triages questions and concerns from prospective and current students and teachers; 
• Records and maintains program waiting lists and info session invitation lists; 
• Responds to initial inquiries regarding all non-credit (Language School, PPD) and academic credited activities (RAC, AEC, DEC) classes, including class registration, payments and schedules; 
• Participates in tracking of documentation and payment of fees for prospective and current students; 
• Assists all students and teachers with class, schedule, registration and other logistical concerns, and provides course information; 
• Collaborates with the organization of student orientations, schedules, activities and workshops; 
• Deals with logistical audio-visual and classroom/office set-up requests; 
• Records and tracks laptop, textbook and other material loans to students and teachers; 
• Prepares and sends letters, transcripts, reports, certificates, and other correspondence; 
• Ensures that classrooms, offices and resource rooms are well-organized and stocked with appropriate materials;  
• Deals with basic logistical audio-visual and classroom/office set-up requests; 
• Helps support Technicians and Pedagogical Counsellors for Language School, AEC, RAC, DEC aspects where necessary. 

Other related tasks which fall within the scope of the classification of this position may be assigned. 

Schedule: Monday to Friday, 8:30 a.m. until 4:30 p.m. (35 hours per week)

Contract: Until August 30, 2027, or until the return of incumbent to their position

Classification: Agent ou agente de soutien administratif, Class I (Administrative Support Agent, Class I) 

 Qualifications: 

• Diploma of vocational studies (DEP) with appropriate speciality or secondary school diploma (DES), or a diploma or attestation recognized as equivalent; 
• One (1) year of pertinent experience. 

Conditions related to the specific position: 

• Ability to deal with people in a friendly, patient, and supportive manner; 
• Strong administrative skills; 
• Ability to multi-task in a busy office environment; 
• Interest and experience working with diverse populations; 
• Intermediate knowledge of Microsoft Excel (to be tested); 
• Intermediate knowledge of Microsoft Word (to be tested); 
• Excellent English communication skills (oral and written) (to be tested); 
• Strong French communications skills (oral and written) (to be tested); 
• Aptitude for working with detailed information.