Job Title: IT User and System Support Technician

Job category: Support

Department: Information Technologies

Immediate Supervisor: Ali Ullah

Position status: Regular, Full-time

Contract length: Permanent

Work location: Cégep Vanier

Work schedule: Monday to Friday, 10:00 a.m. to 6:00 p.m. 35 hours per week

External posting start date: August 20, 2026

External posting end date & time September 2, 2026 at 17h00

Salary scale: $27.75 - $37.04

Expected start date: September 21, 2026

Job Description:

Reporting to the Manager of Help Desk and User Experience, the IT User and System Support Technician provides assistance to Vanier College Information Technology Users and maintenance to technology systems.  The technician is part of our frontline team responsible for service delivery to our community. The technical duties are related to the overall organization and operation of computer labs, computer networks, and associated software. 

More specifically, but not limited to, the Technician:

• Assumes responsibility for the overall operation of computers, networks, and associated software and equipment according to the College priorities and policies, and the standards and practices of information technology at the College;
• Receives, processes, and completes incidents and service requests on the college’s ITSM platform;
• Troubleshoots classroom IT issues for students and teachers;
• Provides IT support to students and staff members at the IT Center counter;
• Provides students support for Omnivox and Microsoft 365 access and MFA;
• Monitors security of the physical facilities, network, and computer/software of College departments;
• Monitors and evaluates current developments in the area of responsibility and makes recommendations for anticipated future requirements;
• Participates actively, with their Manager, in managing priorities in order to maximize service performance as per standards;
• Participates in the employee onboarding and offboarding process;
• Engages with the community as per a service approach;
• Provides and maintains documentation for the equipment and services under their responsibility;
• Participates as required in the Help Desk and other college-wide information technology technical support services and/or coordinates other support staff in these activities;
• Participates in the maintenance and upgrading of service processes and systems.

Other related tasks which fall within the scope of the classification of this position may be assignedClassification: Technicien ou technicienne en informatique (Data Processing Technician)  

Schedule: Monday to Friday, 10:00 a.m. to 6:00 p.m. 35 hours per week. Flexibility to work until 10:30 pm on occasion, as required.

Qualifications:

• DEC in Computer Science or appropriate specialty, or a diploma or an attestation of studies which is recognized as equivalent

Conditions related to the specific position:  

• Strong English oral and written communication skills (to be tested);
• Functional French oral and written communication skills (to be tested);
• Knowledge of Microsoft EUC (windows) and the configuration and installation of computers and computer labs (to be tested);
• Knowledge of Internet/Intranet services such as e-mail, web technologies, authentication, and security;
• Knowledge of network technologies, including: cabling, network protocols, configuration and maintenance of network servers, and network security;
• Knowledge of software packaging and deployment technologies (SCCM);
• Strong ability to work with users and find solutions to their computer and network related problems;
• Ability to coordinate and collaborate with other staff and network users;
• Knowledge and expertise in Microsoft Office 365 (an asset);
• Knowledge and expertise in the educational sector (an asset).